Senior Application Specialist

Apply now Job no: 523969
Position type: Staff Full Time
Campus: UMass President's Office
Campus Location: Westborough
Department: Employee Services Team
Categories: Information Technology
Advertised: Eastern Daylight Time
Applications close:

Primary Work Location:

Westborough, MA. Hybrid work schedule.

Job Summary:

The University of Massachusetts President’s Office is currently seeking a Senior Applications Specialist to provide functional support for HR and Benefits. A&F is transforming to adopt new capabilities such as cloud-first architecture, DevOps, and agile. We embrace a culture of continuous learning by fostering a growth mindset and working together to solve hard business and technology challenges. The position requires a consultative mindset focused on adaptive fit-for-purpose approaches rather than one-size-fits-all methodology.

The Senior Application Specialist is primarily responsible for the support of the campus business operations through centrally administered software systems. The position requires a broad application of principles, theories and concepts of enterprise software and a working knowledge of related fields. The specialist participates in the development of functional specifications, delivers on project tasks, ensures the accuracy of application systems documentation, and assists in the development of end user training.

Essential Functions:

  • Primary support for PeopleSoft Human Resource and Benefits modules for HCM:
    • Module support for HR, Benefits, and PS security
    • Run and develop ad-hoc queries for data requests, problem review, or data correction
    • Familiarity with business processes and procedures.
    • Analyze and trouble shoot operational issues.
    • Ability to create and execute test scenarios.
    • Work with management to improve operational standards and procedures.
    • Liaison for vendors to resolve software issues with the product
  • Collaborate with campus constituents to:
    • Translate functional business requirements into design criteria
    • Prioritize work to meet campus expectations and deadlines 
    • Document functional specifications
  • Implement improvement opportunities, ensuring alignment to measurable business outcomes
  • Ability to support daily HR and Benefit modules
  • Participate in yearly releases/upgrades
  • Engage campuses with new fluid technology

Other Functions:

  • Participate in:
    • On Call weeks
    • Staff development & training
  • Support calendar year end processes for HR and Ben including ACA

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • Bachelor’s Degree or equivalent experience.
  • 5-7 years’ experience in a business office or general International systems setting with demonstrated progressive experience in developing, enhancing, and supporting departmental applications. 
  • 5-7 years’ experience in project life cycle phases is required; analysis and design, testing, data conversion, change management.
  • 5-7 years’ experience in supporting the PeopleSoft human resource application
  • Proven experience in requirement gathering and analysis.
  • Excellent cross-functional collaboration, facilitation, and consultative skills.
  • Demonstrated ability to communicate thoughtfully and effectively with colleagues, partners, and stakeholders in person, virtually and in writing. 
  • Ability to continuously learn new capabilities and apply innovative ideas and technologies to meet evolving needs.
  • Experience with application processes, query, reports, and beginner security.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • Experience in a Higher Education environment.
  • SQL developer a plus.

Working Conditions:

  • This role will have a hybrid work model with periodic travel to all UMass campuses.
  • Periodic weekend and evening work for on-call, system maintenance, upgrades, and project implementations to minimize the impact on the campus business calendar and student administration operations.
  • Participation in an on-call rotation.

Additional Details:

Salary commencement with experience up to $115,000.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.