IT Process Analyst Summer Internship

Apply now Job no: 523813
Position type: Internship
Campus: UMass President's Office
Campus Location: Westborough
Department: UITS-Operations/ProductionSrvc
Categories: Information Technology
Advertised: Eastern Daylight Time
Applications close:

Primary Work Location:

Westborough, MA with Hybrid schedule

Job Summary:

The University of Massachusetts President's Office of Information Technology and Services, located in Westborough, MA, is offering to current UMass students a 40-hour-a-week IT Process Analyst Summer Internship at $17.00 an hour. The candidate selected for this internship will gain valuable knowledge of the University of Massachusetts's inner workings.

Essential Functions:

We are looking for a detail-oriented IT Process Analyst who can effectively collaborate across teams and departments. In this position, you will be part of a supportive and collaborative work environment, participating in day-to-day operational support, service delivery initiatives, and process improvement initiatives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • Current UMass student who is enrolled in an undergraduate or graduate program of study.
  • GPA 3.0 or higher.
  • Help mature our IT service management and service delivery practices by assisting with designing workflows and strategies that support new processes or improvements, as well as enhancement opportunities.
  • Meet with customers to discuss areas of focus and improvement.
  • Be curious, creative, eager to learn, motivated, and willing to take initiative on assigned projects/tasks.
  • Reliable and detail-oriented with a strong ability to multi-task, stay organized, and meet deadlines.
  • Ability to work independently and as part of a team.
  • Must have experience in Microsoft Office (including Excel, Word, and PowerPoint).

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • A desire to learn.
  • A willingness to work hard.

Working Conditions:

  • Any offer of an internship within the President's Office is specifically conditioned upon the potential candidate's consent to and successful completion of a background review.

Additional Details:

Summer 2024 Internship.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.