MassHire Career Specialist

Apply now Job no: 499849
Position type: Staff Full Time
Campus: UMass President's Office
Department: UMDI-MassHire Greater Brockton
Categories: Donahue Institute
Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

Primary Work Location:

34 School St., Brockton, MA  02301


Normal Work Schedule:

Standard full-time work schedule consisting of five, eight-hour days and 40 hours each work week. Work performed may require a change in availability at specific times, to accommodate for variations in work demands. Ability to work flexible hours with some evening and possibly weekend hours.


Job Summary:

MassHire is a non-profit One-Stop Career Center that is managed by the University of Massachusetts Donahue Institute (UMDI) and is overseen under a charter from the Brockton Area Workforce Investment Board (BAWIB). MassHire is located in downtown Brockton and provides employment and training services to job seekers and businesses.

The Career Specialist position will provide intensive direct services to qualified job seekers through job counseling, workshop instruction, networking, and coordination of outside services to ensure job seekers are prepared to meet the needs of area businesses and are able to find employment in local demand industries. The Career Specialist will work as part of a team to develop and foster opportunities for individuals at all levels of skill and experience. They will provide career services that motivate, support, and empower customers. Career Specialists will perform their work as a part of an integrated, multi-agency team; required to cross train with partnering agencies in order to ensure customers have the broadest possible access to necessary resources.  This position must fulfill robust data entry and reporting requirements on program activities, meeting the standards of U.S. Department of Labor validation review.


Essential Functions:

General Position Duties: The Career Specialist’s primary duty is the performance of work directly related to the business of serving MassHire customers, specifically acting as adviser and counselor in matters relating to their job search, access and eligibility to Federal Title 1 Workforce Innovation and Opportunity Act (WIOA) services, and Unemployment Benefits. The focus is on ensuring that job seekers have information, training, and skills required to meet the demands of area businesses and to facilitate job-seeker access to local employment opportunities. Broadly Career Specialist tasks include:

  • Perform tasks, interventions, and provide advice to customers to accomplish MassHire overall mission objectives.
  • Provide services to customers to allow them to successfully participate in Title 1 of WIOA and the Commonwealth’s Re-Employment Assistance program.

Specific job duties include:

  • Facilitate re-employment services to job seekers.
    • Assess clients’ skills, abilities, aptitudes and interests to facilitate career planning; analyze results of assessment to determine barriers to employment.
    • Counsel job seekers. Collaborate with them to create and enact a successful job-search strategy and to take advantage of the resources available to them.
    • Administer and interpret employability, academic, and aptitude skills assessments to establish customer career and educational needs as they relate to the demands of local business and the local employment market.
    • Assess the eligibility of individual job seekers for specific programs, and obtain and prepare the necessary enrollment information for those participants who are eligible.
    • Create individual career action plans with customers to ensure efficient navigation of federal and state workforce development systems.
    • Counsel job seekers on their job search process and provide them with information regarding available resources and self-direct daily customer interactions to ensure medium and long-term programmatic objectives and metrics are met.
    • Obtain required WIOA eligibility documentation from customers.
    • Direct and instruct job-seekers on their obligations under programs with which they are involved that have specific requirements for participation or remaining in good-standing.
    • Train job seekers on how to access, identify, and utilize labor market information. Facilitate and support ongoing customer job-search efforts.
    • Analyze results of assessment to determine the educational needs, career plans, and career guidance needed for each participant.
    • Identify appropriate training programs for eligible participants and complete paperwork needed to initiate a contract.
    • Systematically follow-up with job seekers who enter training or obtain employment.
    • Cross train and work with partnering agencies in a highly integrated environment to ensure that job seekers have access to the broadest level of resources. 
  • As part of the Job Seeker Services team, implement Recruitment Solutions Initiative policies and procedures with respect to fulfillment of business needs by developing the pool of qualified job seekers and matching them to the opportunities.
    • Coordinate with the Business Services unit in order to make appropriate employment referrals based on business needs.
    • Review current job listings from the Business Services team and refer job seekers as appropriate.
    • Ensure job seekers are matched to appropriate employment opportunities and skills / training gaps are addressed.
    • Through this process ensure that partnering businesses receive a sufficient number of candidates for open positions.
  • Facilitate specialized workshops on topics related to employment seeking, economic self-sufficiency, and employability skills.
    • Facilitate the setup of job-seeker trainings.
    • Provide computer based instruction to job seekers via WorkKeys.
    • Plan and organize materials essential for development, delivery, and assessment of the quality and content/curriculum of workshops.
    • Using specific areas of expertise, facilitate workshops whose topics are driven by market and customer needs/demands.
  • Become knowledgeable on performance benchmarks and performance metrics.  Integrate these measures into daily operations.
  • Monitor program-specific performance benchmarks and assess own performance against those measures. Adjust daily activities to affect improvement as required.
  • Complete relevant data entry, primarily in the MOSES database. Document all follow-up services required for program compliance. All Career Specialists will be required to complete training in MOSES and gain facility with its use.
  • Perform all assignments, especially those specifically related to the accomplishment of specific workforce development and employment placement goals, in a timely and accurate manner and in accordance with the program requirements issued by local and state agencies.
  • Fully understand disabilities / ADA accommodations and related Career Center resources. Ensure customers receive the accommodations they need.


Other Functions:

  • Cross-train and provide coverage for other MassHire team members on an occasional basis when needed.
  • Participate in all MassHire and UMDI initiatives as required.
  • Other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):

Bachelors’ degree required; degree requirement may be waived in lieu of three (3) years of demonstrated, proven ability and experience in Workforce Development, Human Resources, or Counseling.

Demonstrated ability in the following areas:

  • Ability to work independently and as part of a team.
  • Knowledge of workforce development and employment counseling techniques.
  • Ability to facilitate and deliver workshops.
  • Work with diverse populations regardless of age, ethnicity, gender, socio-economic status, or disability.
  • Excellent verbal and written English language communication skills.
  • Strong organizational skills.
  • Solid computer skills (Word, Excel, PowerPoint, and Outlook).
  • Aptitude to be trained and learn the MOSES database.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • Ability to speak, read and write in other additional languages preferred. Languages preferred include but are not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.
  • Knowledge of the program requirements of the Workforce Innovation and Opportunity Act and other Federal and State programs.
  • Knowledge of assessments tools such as WorkKeys and TORQ.


Working Conditions:

  • Multiple hours in stationary position using office equipment and computers.
  • Environment is a busy, collegial office area resulting in multiple interruptions and requests for assistance.
  • Some transporting of supplies up to 20 pounds.
  • The physical/mental demands and work environment factors described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Additional Details:

  • This is a full time benefited position.
  • No relocation assistance provided.
  • Any job offer within the President's Office is specifically conditioned upon the potential candidate consenting to and successfully completing a background review.
  • Potential candidates will not be contacted for interviews until after the posting closes.
  • A skills test may be required.
  • This position is funded by grants and/or contracts, and is contingent upon funding.
  • The salary range for this position is $35,000-$42,000.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.